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General information

The privacy of your personal data is one of the main concerns of S.C. MG TOUR S.R.L. – Hotel Dunărea, with headquarters in Mamaia, Constanța county, Romania, being registered in the Trade Register with no. J13/1088/1991, having Unique Registration Code RO 1901456., as a data operator.

This document is intended to inform you about the processing of your personal data, in the context of using the website www.hoteldunarea.ro. (the “Site”)

Categories of personal data processed

II.1. If you are a customer of the Website www.hoteldunarea.ro, S.C. MG TOUR S.R.L. – Hotel Dunărea will process your personal data, such as name and surname, telephone, e-mail address, billing address, delivery address, data related to how you use the Site, as well as any other categories of data that you provide directly in the context of creating the user account, in the context of placing a booking order through the site or in any other way resulting from the use of the Site.

II.2. If you are a visitor to the Site, S.C. MG TOUR S.R.L. – Hotel Dunărea will process your personal data that you provide directly in the context of using the Site, such as the data that you provide in the contact / questions / complaints section, to the extent that you contact us in this way.

III. Purposes and grounds of processing

III.1. If you are a customer of the Site, S.C. MG TOUR S.R.L. – Dunărea Hotel processes your personal data as follows:

– for the development of the contractual relationship between you and S.C. MG TOUR S.R.L. – Dunărea Hotel, respectively for taking over, validating, shipping and invoicing the order placed on the Site, informing you about the status of the order, etc.

Basis: The processing of your data for this purpose is based on the contract concluded between you and S.C. MG TOUR S.R.L. – Dunărea Hotel, defined in the Terms and Conditions. The provision of your personal data is necessary for the execution of this contract. The refusal to provide data may result in the impossibility of carrying out contractual relations between you and S.C. MG TOUR S.R.L. – Danube Hotel.

– to fulfill the legal obligations incumbent on S.C. MG TOUR S.R.L. – Dunărea Hotel in the context of the services provided through the Site, including fiscal obligations, as well as archiving.

Grounds: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide data may result in the impossibility of S.C. MG TOUR S.R.L. – Dunărea Hotel to comply with its legal obligations and therefore unable to offer you services through the Site.

– for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by S.C. MG TOUR S.R.L. – Dunărea Hotel, through the Website.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

Note: Distinct direct marketing consent (tick) must be collected, which is not pre-ticked or conditional upon completion of order placement. Proof of agreement must be retained.

You can express your consent for the processing of data for this purpose by checking the appropriate box in the request offer/or reservation section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email.

I was informed that I can at any time withdraw my consent, with effect only in the future, that the data will be processed automatically, that they will not be transferred to third countries, as well as that I can request the transmission of the provided information of art. 13 or 14 of the Regulation, using the e-mail address office@hoteldunarea.ro/rezervari@hoteldunarea.ro or directly at the operator’s headquarters.

Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

– for the purpose of carrying out various analyses, reports on the operation of the Website, creating profiles of consumer preferences, mainly in order to improve the experience offered on the Website.

Basis: The processing of your data for this purpose is based on the legitimate interest of S.C. MG TOUR S.R.L. – Hotel Dunărea to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.

III.2. If you are a visitor to the Site, S.C. MG TOUR S.R.L. – Dunărea Hotel processes your personal data as follows:

Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

– to resolve complaints, complaints and to monitor traffic and improve your experience on the Site.

Basis: The processing of your data for this purpose is based on the legitimate interest of S.C. MG TOUR S.R.L. – Dunărea Hotel to ensure the proper functioning of the Site, as well as to permanently improve the experience of Site visitors, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.

The duration for which we process your data

As a principle, S.C. MG TOUR S.R.L. – Hotel Dunărea will process your personal data as much as is necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations falling under the responsibility of S.C. MG TOUR S.R.L. – Dunărea Hotel (e.g., Tourist Card 5 years, and in the case of supporting financial-accounting documents for which the retention period provided by law is 10 years from the end of the financial year during which they were drawn up).

If you withdraw your consent to data processing for marketing purposes, S.C. MG TOUR S.R.L. – Dunărea Hotel will stop processing your personal data for this purpose, without affecting the processing carried out by S.C. MG TOUR S.R.L. – Dunărea Hotel on the basis of the consent expressed by you before its withdrawal.

Disclosure of personal data

To fulfill the processing purposes, S.C. MG TOUR S.R.L. – Hotel Dunărea can disclose your data to partners, to third parties or entities that support S.C. MG TOUR S.R.L. – Dunărea Hotel in carrying out its activity through the Site (for example, courier companies, IT service providers), or to central/local public authorities, in the following examples listed:

– for the administration of the Site;

In situations where this communication would be necessary for awarding prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by S.C. MG TOUR S.R.L. – Dunărea Hotel through the Website;

– for maintaining, customizing and improving the Site and the services provided through it;

– for performing data analysis, testing and research, monitoring usage and activity trends, developing safety features and user authentication;

– for the transmission of commercial marketing communications, under the conditions and limits provided by law;

– when the disclosure of personal data is provided by law, etc.

Transfer of personal data

Personal data provided to S.C. MG TOUR S.R.L. – Dunărea Hotel can be transferred outside of Romania, but only to countries in the European Union.

Note: If transferred outside the EU, states must be mentioned and what are the safeguards for data protection in the context of the transfer.

ARE YOU COMING. Your rights

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

– the right to information, respectively the right to receive details regarding the processing activities carried out by S.C. MG TOUR S.R.L. – Dunărea Hotel, according to what is described in this document;

– the right to access the data, respectively the right to obtain confirmation from the S.C. MG TOUR S.R.L. – Dunărea Hotel regarding the processing of personal data, as well as details regarding the processing activities such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or categories of recipients of the data, etc.;

– the right to rectification, respectively the right to obtain the correction, without justified delay, by the S.C. MG TOUR S.R.L. – Hotel Dunărea of inaccurate/unjustified personal data, as well as filling in incomplete data; The correction/completion will be communicated to each recipient to whom the data were sent, unless this proves impossible or involves disproportionate efforts.

– the right to delete data, without undue delay, (“the right to be forgotten”), if one of the following reasons applies:

– they are no longer necessary to fulfill the purposes for which they were collected or processed;

– if consent is withdrawn and there is no other legal basis for processing;

– if the data subject objects to the processing and there are no legitimate reasons to prevail;

– if the personal data were processed illegally;

– if personal data must be deleted to comply with a legal obligation;

– personal data were collected in connection with the provision of information society services in accordance with Union law or the internal law under which the operator is subject.

It is possible that, following the data deletion request, S.C. MG TOUR S.R.L. – Hotel Dunărea to anonymize these data (thus depriving them of their personal character) and continue processing them for statistical purposes under these conditions;

– the right to restrict processing to the extent that:

– the person contests the accuracy of the data, for a period that allows us to verify the correctness of the data;

– the processing is illegal, and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;

– the operator no longer needs the personal data for the purpose of processing, but the data subject requests them for establishing, exercising or defending a right in court; or

– the data subject has objected to the processing (other than those for direct marketing), for the time interval in which it is checked whether the legitimate rights of the operator prevail over those of the data subject.

the right to data portability, respectively

the right to receive personal data in a structured, commonly used and readable format, as well as
(ii) the right to have this data transmitted by S.C. MG TOUR S.R.L. – Dunărea Hotel to another data operator, to the extent that the conditions stipulated by law are met;

– the right to opposition – regarding processing activities can be exercised by sending a request as indicated below:

– at any time, for reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed on the basis of the legitimate interest of S.C. MG TOUR S.R.L. – Dunărea Hotel or on the basis of public interest, except in cases where S.C. MG TOUR S.R.L. – Hotel Dunărea can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the persons concerned or that the purpose is to establish, exercise or defend a right in court;

– at any time, free of charge and without any justification, that the data concerning it be processed for direct marketing purposes.

– the right not to be subject to an automated individual decision, i.e. the right not to be the subject of a decision taken solely on the basis of automated processing activities, including the creation of profiles, which produce legal effects that concern the data subject or affect him in a similar way to a significant extent;

– the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent you consider necessary.

For any additional questions regarding how personal data is processed and to exercise your rights mentioned above, please contact the email address: rezervari@hoteldunarea.ro.

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